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Phil Richardson in a minute

Read Applied Biology

Started in sales with Napp Laboratories, then sales, marketing, finance and operations roles with GE Healthcare and Pfizer

Joined Deloitte & Touch then onto Druid in business transformation consulting roles

Before moving to IBM to lead the European CRM Transformation practice

Back into industry with BUPA in CIO role for the insurance business

in 2004 Set up Richardson Greaves to provide independent business transformation, strategy and innovation services

2006 Richardson Greaves became a Thoughtcrew brand

Now working with a wide range of corporate businesses on complex change management, strategy development and innovation.

Particular interest in biomimetics

Dr Phil Richardson PhD MBA DipM CMC CSci CBiol MIoD FRSA FIC




Phil Richardson


Can you 'connect' to these questions?

Who's going to change your change agents?

Who is going to manage your change project?

Ready for a quick and insightful appraisal of your problem?

Do you need some fresh, high performance thinking and planning?

Is the last thing you need a consultant?

Want opinion backed by experience?


�Phil is a committed and passionate consultant, programme lead and business leader. Working with him is an exciting and fulfilling experience leading to higher levels of performance, satisfaction and delivery.�

David Trussler IBM  

"If he'd been around to advise them at the time, he would have got the Wright brothers to design a helicopter instead of the fixed-wing solution for which they became famous"

Dave Hall RAF


What others say about Phil Richardson

�Phil is a true professional with a natural ability to make you think outside of the box. His easy style promotes free thought and creativity. He tends to bring out the best in people and is a joy to work with.�

Dave Smith,  APD Communications

�Phil is an excellent director who excels in identifying and driving requirements and solutions. He possesses a dynamic style which is extremely effective in diverse environments. He has strong technical comprehension and strategic vision. I highly recommend Phil, he delivers on his commitments.�

Catherine Reining, IBM

�Phil is a committed and passionate consultant, programme lead and business leader. Working with him is an exciting and fulfilling experience leading to higher levels of performance, satisfaction and delivery.�

David Trussler, Ordnance Survey

�I found working for Phil was always interesting, highly challenging and often fun. He pushes the boundaries both in terms of client and colleague thinking and driving his team to go further than they thought they could go. Her has a great deal of energy and enthusiasm for whatever he turns his hand to, and its always fun to work for someone when you are not quite sure what's going to happen next.�

Charlotte Light' BUPA

�Phil stands out because of his natural ability to question and challenge the norm. He is always the one to ask the "but why?" question at exactly the right time. Never short of an opinion, Phil always adds value, especially given that he can frequently back up the opinion with a wealth of experience across many areas.�

Jon Taylor, Co-op Financial Services

�Phil is an exceptional consultant who has the insight, experience and the courage to help clients actually drive their businesses and specific change programmes forward. I am delighted to be able to offer my endorsement for Phil.�

David Hughes,  Amdocs

�Phil has an excellent grasp of client issues. In IBM he was noted for both insight and delivery on some of our largest accounts. He is an authority on CRM and was one of the authors of IBM's book on CRM in the Telco sector. He would be a major asset to a customer orientated organisation. �

Phil Walker, Cap Gemini

�Phil's key ability, is to challenge the norm so he has high levels of achievement. He is excellent in front of clients developing engagements managing complex relationships. Phil is supportive, successful, driven keeping calm and positive in demanding situations A highly successful, positive individual� (July 30, 2005)

Chris Tatner, IBM

�Phil's unique qualities * Integrity and professionalism to deliver real added value * A process approach to problem solving and solution design * Relentless pursuit of understanding objectives and desired outcomes as a pre-requisite to all analysis * Continuing challenge of understanding "customer wants and needs" His passion was infectious, and rubbed onto me. We need more people like Phil.�

Andrea Longhi, IBM

�I enjoyed working with Phil on a number of client engagements where Phil took the lead in selling and delivering some large CRM consulting strategy and implementation projects (>�1M value). Phil is focussed on the client's success. He has a wealth of business/IT experience which can deliver real business value to companies. His enthusiasm to succeed is infectious-he is a great team player.�

Tom Sirs, IBM

�Phil Richardson was a breath of fresh air to work with. Direct, engaging, and determined to exceed client expectations. His work was of the highest standard, innovative, and delivered in the tightest of time scales. Phil is an outstanding thinker who works hard to see things right the way through dealing with challenges and obstacles with patience, tact, and diplomacy.�

Les Murray, IBM

�Extremely conscientious. Worked the hours needed to bring projects in on time. This work ethic together with his PM skills made Phil a valuable employee.�

David Thompson, Druid

 �I found him to be a supportive leader who challenged both me and the status quo and always looked for innovative solutions to business challenges. He was also great fun to work for and created a good team spirit and an excellent working environment.�

Tim Townend, Pfizer




View Phil Richardson's profile on LinkedIn

Your first call for independent advice in:-

Business Transformation
Change Management
Process Engineering
Stakeholder Management
Benefits realisation
Thoughtcrew Limited Mill House Carlingcott Bath BA2 8AP UK
 +44 208 133 4728